.ticket-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:26px}.ticket-summary>div,.ticket-summary>a{padding:21px 24px;background:#fff;border:1px solid var(--line);border-radius:10px}.ticket-summary strong{display:block;font-size:31px;line-height:1.2;color:var(--ink)}.ticket-summary span{font-size:12px;color:var(--muted)}.ticket-summary>a:hover{border-color:var(--orange)}.ticket-filter{display:flex;align-items:end;gap:16px;flex-wrap:wrap}.ticket-filter>.form-field{flex:1;min-width:140px;margin-bottom:0}.ticket-filter .check-row{white-space:nowrap;margin-bottom:9px}.ticket-filter-context{flex-basis:100%;margin:0;font-size:13px}.ticket-filter-context a{text-decoration:underline}.ticket-status{font-size:11px;font-weight:600;padding:5px 10px;border-radius:5px;display:inline-block;line-height:1.4;white-space:nowrap;background:#edf2fb;color:#315ca8}.ticket-status-waiting_customer{background:#fff2d9;color:#8a610c}.ticket-status-waiting_staff{background:#e9edff;color:#4b4db7}.ticket-status-closed{background:#edf0f2;color:#64717c}.ticket-unread td{background:#f5f8ff}.ticket-unread-dot{display:inline-block;width:7px;height:7px;margin-right:7px;border-radius:50%;background:var(--orange);vertical-align:middle}.ticket-priority-high{font-weight:700;color:#b2392b}.ticket-priority-low{color:var(--muted)}.ticket-related-picker{margin:6px 0 26px;padding:18px;border:1px solid var(--line);border-radius:8px}.ticket-related-picker summary{font-size:13px;color:var(--ink);cursor:pointer}.ticket-related-picker .form-field{margin-bottom:0}.ticket-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:25px;align-items:start}.ticket-subject{overflow-wrap:anywhere}.ticket-thread{display:flex;flex-direction:column;gap:18px;margin-bottom:25px}.ticket-message{background:#fff;border:1px solid var(--line);border-radius:10px;padding:23px}.ticket-message-heading{display:flex;justify-content:space-between;gap:18px;margin-bottom:15px;align-items:flex-start}.ticket-message-heading strong{font-size:13px;display:block}.ticket-message-heading span{font-size:10px;color:var(--muted)}.ticket-message-heading time{font-size:10px;color:var(--muted);white-space:nowrap}.ticket-message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.7}.ticket-staff-message{border-left:3px solid var(--orange);background:#fbfcff}.ticket-note{background:#fff9e9;border:1px dashed #d5af52}.ticket-note .ticket-message-heading span{color:#8a610c}.ticket-system-message{padding:16px 23px;background:#f4f6f8}.ticket-system-message .ticket-message-heading{margin-bottom:5px}.ticket-system-message .ticket-message-body{font-size:12px;color:var(--muted)}.ticket-attachments{list-style:none;padding:0;margin:18px 0 0;display:flex;flex-wrap:wrap;gap:9px}.ticket-attachments a{display:inline-flex;align-items:center;gap:9px;font-size:12px;background:#f0f4fa;border:1px solid #dce4ef;padding:7px 11px;border-radius:5px;overflow-wrap:anywhere;max-width:100%}.ticket-attachments small{white-space:nowrap;color:var(--muted)}.ticket-attachments a:hover{border-color:var(--orange)}.ticket-details .panel{padding:22px}.ticket-details h2{font-size:22px}.ticket-facts{margin:0;font-size:12px}.ticket-facts dt{color:var(--muted);font-size:10px;margin-top:17px}.ticket-facts dt:first-child{margin-top:0}.ticket-facts dd{margin:5px 0 0;overflow-wrap:anywhere}.ticket-facts small{display:block;color:var(--muted)}.ticket-facts a{display:block;text-decoration:underline;text-underline-offset:3px}.ticket-internal-check{background:#fff7df;padding:13px;border-radius:6px;margin-bottom:21px;font-size:12px}.ticket-reply h2,.ticket-closed h2{font-size:25px}.ticket-table th,.ticket-table td{white-space:normal}.ticket-table td:first-child{min-width:210px}.ticket-table .ticket-status{white-space:normal}@media(max-width:1100px){.ticket-detail-layout{grid-template-columns:minmax(0,1fr) 260px;gap:18px}.ticket-message{padding:19px}}@media(max-width:850px){.ticket-detail-layout{grid-template-columns:1fr}.ticket-details{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ticket-summary{gap:10px}.ticket-summary>div,.ticket-summary>a{padding:16px}}@media(max-width:600px){.ticket-summary{grid-template-columns:1fr 1fr 1fr;gap:7px}.ticket-summary>div,.ticket-summary>a{padding:12px}.ticket-summary strong{font-size:27px}.ticket-summary span{font-size:10px;line-height:1.4;display:block;margin-top:5px}.ticket-filter{align-items:stretch}.ticket-filter>.form-field{flex-basis:100%}.ticket-message-heading{flex-direction:column;gap:4px}.ticket-details{grid-template-columns:1fr}.ticket-message-body{font-size:13px}.ticket-attachments a{flex-wrap:wrap}.ticket-related-picker{padding:15px}.ticket-thread{gap:13px}}
.ticket-image-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:11px;margin-top:18px}.ticket-image-link{display:flex;min-width:0;overflow:hidden;flex-direction:column;background:#f5f8fc;border:1px solid #dce4ef;border-radius:8px}.ticket-image-link:hover{border-color:var(--orange);box-shadow:0 5px 16px #17223314}.ticket-image-link img{display:block;width:100%;height:128px;object-fit:cover;background:#e7edf5}.ticket-image-link>span{display:flex;min-width:0;flex-direction:column;padding:9px 10px}.ticket-image-link strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.ticket-image-link small{color:var(--muted);font-size:10px}.ticket-image-dialog{width:min(1100px,calc(100vw - 40px));max-width:none;max-height:calc(100vh - 40px);padding:0;overflow:visible;background:transparent;border:0}.ticket-image-dialog::backdrop{background:#07101dcc;backdrop-filter:blur(3px)}.ticket-image-dialog img{display:block;max-width:100%;max-height:calc(100vh - 95px);margin:auto;object-fit:contain;border-radius:8px;background:#fff;box-shadow:0 20px 60px #0008}.ticket-image-dialog p{margin:10px 45px 0;color:#fff;text-align:center;font-size:13px;overflow-wrap:anywhere}.ticket-image-dialog button{position:absolute;z-index:1;right:0;top:-8px;display:grid;place-items:center;width:38px;height:38px;padding:0;background:#fff;color:#142238;border:0;border-radius:50%;font-size:26px;cursor:pointer;box-shadow:0 6px 20px #0005}@media(max-width:600px){.ticket-image-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-image-link img{height:110px}.ticket-image-dialog{width:calc(100vw - 24px)}.ticket-image-dialog button{right:4px}}